Info


HANDMADE DOLLS


All the dolls I make are machine and hand sewn and have been produced with little people in mind. They are created using new fabrics and measure approximately 18". The faces are painted using Dylon fabric paint and they are stuffed with British Standard Polyester fibre. I sew all my dolls very carefully with double stitching and all the new designs are now CE marked as standard. As the dolls are handmade using a variety of fabrics and are original creations, I cannot guarantee that the product you receive will be exactly the same as the one that you see on screen. You will be pre-ordering your doll so please do not hesitate to contact me to discuss personal touches too. Pre-made dolls are clearly labelled “Ready to ship”.



PAYMENT


The preferred method of payment is through Paypal which is easy and secure. You can use a credit or debit card with Paypal even if you do not have an account with them. Payment must be made in full and have cleared prior to the completion of your order as all dolls are individually tailored to meet your requirements. Please don’t hestitate to contact me through the contact tab above for any assistance or enquiries. My email address for use in paypal is also Karen@guiseanddolls.me



DELIVERY


I aim to send all dolls out within 10 working days of your payment clearing. However, as I sew to order this can sometimes take a little longer during busy times. If you would like your doll for a special occasion then please let me know and I will do my best to get it to you on time.



POSTING & PACKAGING COSTS


All dolls are sent by Recorded Delivery for which the recipient has to sign. A package normally takes 2 - 4 days within the UK postal system. Dolls are wrapped in tissue paper and packed in a waterproof postal bag. Currently postage is £5.00. If your doll is a gift going directly to the recipient, I can include a personal message card from you free of charge. If you would like this service please let me know what you would like me to write.



RETURNS


I hope that you are happy with your doll, however if you are not, please contact me within 5 working days of receiving him or her and I will do my best to resolve the problem quickly. If as a last resort, you wish to return your doll, can you please retain proof of posting as I cannot be responsible for returned goods being lost.


Thank you again for your custom.